Terms and conditions
December 14, 2014

Acceptance of the terms and conditions

These general conditions of sale are intended to define the regime of obligations and duties between SOURIRE DES SAVEURS SARL and its customers. These terms and conditions are available automatically to users from all pages of the site. Before passing the said order terms and conditions are subject to the user who agrees to take note in their entirety and to subscribe if he wishes to continue and complete their purchase.

Therefore, the customer agrees to accept without reservation all the provisions herein in exchange SOURIRE DES SAVEURS SARL also agrees to comply with its obligations under these terms and conditions. All orders are subject to acceptance of these, the customer can not call into question his order to the extent provided in chapters "Reserves" and "Retractions" herein.

Is understood as a client anyone wishing to purchase the Company SOURIRE DES SAVEURS SARL and have accepted these terms and conditions.

These terms and conditions may be amended by the Company SOURIRE DES SAVEURS SARL without notice. The customer is invited to review the terms and conditions of sale when they visit the site and agree to the terms and conditions before each control validation.

Alcohol Abuse and Protection of Minors

Alcohol abuse is dangerous for health, consume with moderation.

Pursuant to Article L. 3342-1 of the Public Health prohibiting the sale of alcohol to minors under 18, the customer agrees by validating his order to be eighteen years of age at the date of the command.


SOURIRE DES SAVEURS SARL - ZA Montredon - 1 impasse Helios - 31240 L'UNION - FRANCE
Tel 05 34 30 18 20 - Fax 05 34 33 87 03 - Mail contact@souriredessaveurs.com
Siret 520673682 00024 - Share capital: € 100 - No. EU VAT: FR85520673682 - NAF: 4634Z - No. excise FR 005445 A 0001 - Competent authority: 31120 PORTET ON CUSTOMS Garonne France - Website Hosted by OVH.com:
OVH 2 rue Kellermann BP 80157 59053 ROUBAIX CEDEX 1 - France
Hotline: 0820698765 - Email: support@ovh.com - Web: http://www.ovh.com
CNIL declaration number: 1815267 v 0


The trade policy SOURIRE DES SAVEURS SARL is to always satisfy its customers. It is therefore committed to full satisfaction to its customers by providing products and services consistent with the electronic catalog.

pre offers

Article L. 111-1 of the Consumer Code:
SOURIRE DES SAVEURS SARL presents on its website products to sell with the characteristics required to comply with Article cited above, which provides the opportunity for the potential customer to know the essential characteristics of the products they wish to buy.

Catalogue of Products and Services

Our site offers sales of products and services from a catalog accessible on the internet.


The customer chooses the products and services it wishes to acquire the site of the electronic catalog. He composed his order by clicking on "add to cart" available in each product and validates the basket following the instructions.

Selling price

The prices charged are those products and services on the electronic catalog at the time of the order. Participation in delivery costs, if requested, is clearly mentioned on the summary of the order and the total amount payable.

Shipping and Delivery

1 - Deadline

Your request is taken into account immediately after payment is received and left within 24 hours, working days, our warehouses in most cases. During the order process, the delivery time is indicated before the validation of the order depending on the carrier and chosen product. The sender reserves the right to use other means of delivery on time and shipping costs anticipated. Delivery times may vary when routing difficulties, out of stock, holiday periods or in cases of force majeure, which will be reported by email to the customer.

2 - Reservations

In case of problems, the customer will all reserves corresponding to the observations noted on the attendance of the carrier sheet, will co-sign the driver and keep a copy of the document.
In case of transport damage, the customer must refuse the damaged product to delivery and indicate "Refusal to damage" on the attendance sheet.
If the client has not seen the transport damage on delivery and in accordance with Article L. 133-3 of the Commercial Code, receiving items carried off any action against the carrier for damage or partial loss if within three days, excluding holidays, after the receipt, the customer has not notified the carrier by a bailiff or by registered letter, the protest grounds. Therefore need to notify within 3 days the carrier and SOURIRE DES SAVEURS SARL. After this time, no appeal is possible.
If delivery is not in accordance with the order in quality or quantity, the client must inform SOURIRE DES SAVEURS SARL, indicating the reference of the order. (Article L. 121-19-4).

3 - Customs Outside the European Union

When a customer orders the products on the site Smiling Flavors to be delivered outside the European Union, it may be subject to duties and taxes on imports, which are levied when the package reaches its destination. Any additional charges for customs clearance will be responsible; we have no control over these charges. Customs policies vary widely from country to country, the customer will have to contact the local customs department for more information. Furthermore, the customer will be considered the importer and must comply with all laws and regulations of the country in which it receives the products. Protecting the privacy of our customers is important to us and we draw the attention of our international customers on the fact that cross-border deliveries may be opened and inspected by customs authorities.

Right of withdrawal (Articles L. 121-17 and L. 121-21-3 to L. 121-21-5 of the Consumer Code)

1 - Withdrawal period - concerned Goods and excluded

Pursuant to those provisions, the customer has a period of 14 days - "calendar days" - to change your mind about the purchase. This right of withdrawal also applies if the product is removed from storage or ended.
Moreover, this right of withdrawal does not apply (Article L. 121-21-8 of the Consumer Code)
- On détériorables or perishable goods quickly,
- On the goods you have open and not returnable for hygiene or health protection reasons,
- On indivisible goods other articles,
- To contracts for the supply of goods made to the consumer's specifications or clearly personalized. No right of withdrawal can not therefore be applied for products sold on the site SOURIRE DES SAVEURS SARL insofar as they are customized and may not be resold to other buyers as that ordered them. (L. 120-21-2 of the Consumer Code)

2 - Calculation of the withdrawal period

The period begins from the day of receipt of goods. If your order includes several goods delivered separately, the time will start from the receipt of the last good delivered.

3 - withdrawal decision (Article L. 121-21-2 of the Consumer Code)

To exercise the right of withdrawal, the customer address, the deadline (Article L. 121-21 of the Consumer Code) at SOURIRE DES SAVEURS SARL, a registered letter with acknowledgment of receipt to the address on the invoice a fax 05 34 33 87 03 or e-mail via the website "contact us" and mention in the subject "withdrawal" (Article L. 121-17 of the Consumer Code). SOURIRE DES SAVEURS SARL acknowledge receipt by mail of the consideration of withdrawal.
Download PDF withdrawal form here

4 - Return of the product (Article L. 121-21-3 of the Consumer Code)

The goods will be returned by the customer at the latest within 14 days of the mailing of the decision of withdrawal. Costs related to the return of goods are the sole responsibility of the customer.
The customer is responsible for the impairment of the value of the product (s) (s) resulting from manipulation (other than those necessary to establish the nature, characteristics and the functioning of the product (s)).

5 - Repayment by SOURIRE DES SAVEURS SARL (time and resources)

In case of withdrawal, SOURIRE DES SAVEURS SARL proceed with your refund, including shipping. The professional is not required to pay additional fees if the consumer has expressly opted for a more expensive mode of delivery than the standard proposed by the professional delivery method. Your refund within 14 days of the recovery of property. Returned products must be deemed "fit to be re-marketed" (Article L. 121-21-4 of the Consumer Code).
After this time, the amounts owed by SOURIRE DES SAVEURS SARL will automatically be increased pursuant to Article L. 121-17 of the Consumer Code.
SOURIRE DES SAVEURS SARL will reimburse his client retracting by the same method of payment used in the purchase. However, with the consent of his client, he may use another method of payment at no extra cost to the customer.

Warranties and hidden defects :

1 - Guarantee of compliance :

In accordance with Articles L. 111-1 and L. 211-4 to L. 211-14 of the Consumer Code, SOURIRE DES SAVEURS SARL respects the obligation to deliver goods in conformity with the contract and respond to existing compliance defects during the delivered.
As a distributor, professional marketing chain whose activity does not affect the safety features of the product, the company SOURIRE DES SAVEURS SARL take all appropriate measures to promote respect for all security obligations under Articles L. 211-1 to L. 212-1 of the Consumer Code.
In addition, under the guarantee of conformity, where a refund is due, SOURIRE DES SAVEURS SARL agrees to comply with Article L.211-11 of the Consumer Code.

2 - Vice-hidden Warranty :

The implied warranty applies, pursuant to Articles 1641 to 1649 of the Civil Code.

Force majeure

SOURIRE DES SAVEURS SARL can not be held liable for breach of its obligations under the sales contract if such failure is related to the occurrence of a force majeure event under French law.


Payment for products and services can be done in different ways, subject to all necessary checks. Until the actual receipt of all sums due to it, SOURIRE DES SAVEURS SARL retains ownership of the delivered products and reserves the right to recovery by all means at its disposal in case of default by the debtor.

By express agreement in order taking (and unless otherwise agreed or business accounts), payment must be made at the time of the order.

For business customers, account, no other command can not be satisfied until payment has not been made. No cash discount will be given for early payment. Act 99-1442 31/12/1992: After the agreed settlement period SOURIRE DES SAVEURS SARL reserves (according to the agreement with the customer) the right to issue either a CRL or a debit, which will presented immediately to the bank or postal account of the customer. The amount will be increased penalties for delay equal to 3 times the legal rate of interest and bank charges. When exceeding the specified deadline, the customer will pay a lump sum fixed by order of € 40 at the time of settlement.
Under Articles L441-6 and L443-1 of the Commercial Code, the payment can not exceed the legal deadline.

Data Protection

The customer has the right to access, modify and delete data concerning them (art. 34 of the law "and Freedoms"). To do so, please contact SOURIRE DES SAVEURS SARL - ZA Montredon - 1 impasse Helios - 31240 L'UNION - France or by email contact@souriredessaveurs.com. The only information collected in the form of cookies involve the references of products and services ordered and a randomly generated ID number.
CNIL declaration number: 1815267 v 0


The Terms are subject to the provisions of French law.
SOURIRE DES SAVEURS SARL will endeavor to find a commercial and collaborative solution for any disputes that may occur when processing an order. The customer should contact SOURIRE DES SAVEURS SARL email "contact us" to inform him of the dispute.
Otherwise, any dispute shall be increased:
- For professionals: before the Commercial Court of Toulouse;
- For individuals: before the competent court in accordance with Articles L. 141-5 of the Consumer Code and 46 and 48 of the new Code of Civil Procedure.

Download PDF Terms of sale here