Terms and conditions




Acceptance of the general conditions of sale

The purpose of these general conditions of sale is to define the regime of obligations and duties between SOURIRE DES SAVEURS SARL and its customers. These general conditions of sale are automatically accessible to Internet users from all pages of the site. Before any order is placed, the said general conditions of sale are submitted to the Internet user who undertakes to read them in their entirety and to subscribe to them if he wishes to continue and validate his order.


Consequently, the customer acknowledges accepting without reservation all of the provisions provided for herein in exchange for which SOURIRE DES SAVEURS SARL also undertakes to respect the obligations incumbent upon it within the framework of these general conditions of sale. Any order being subject to acceptance of these terms, the customer cannot call into question his order within the limits provided for in the “Reservations” and “Withdrawals” chapters herein.


A customer is understood to be any person wishing to purchase from the Company SOURIRE DES SAVEURS SARL and having accepted these general conditions of sale.


These general conditions of sale may be modified by the Company SOURIRE DES SAVEURS SARL without notice. The customer is therefore invited to regularly consult the general conditions of sale during his visits to the site and to accept the general conditions of sale before each order validation.

Alcohol abuse and protection of minors

Alcohol abuse is dangerous for your health, consume in moderation.


In application of article L. 3342-1 of the Public Health Code prohibiting the sale of alcohol to minors under 18 years of age, the customer undertakes by validating his order to be eighteen years of age on the date of the command.


SOURIRE DES SAVEURS SARL - ZA Montredon - 1 impasse d'Hélios - 31240 L'UNION - FRANCE


Tél 05 34 30 18 20 - Mail cave@souriredessaveurs.com


Siret 520673682 00024 - Capital social : 100 € - N° TVA Intracommunautaire : FR85520673682 - NAF : 4634Z - N° accises FR 005 445 A 0001 - Competent authority : DOUANES 31120 PORTET SUR GARONNE France - Site Hosted by PLANET HOSTER :


Laval (grand Montréal), Québec, Canada


Hotline: 0 805 080 426 – Contact : https://www.planethoster.com/fr/Contact - Web : https://www.planethoster.com/fr/


Declaration number Cnil : 1815267 v 0



The commercial policy of SOURIRE DES SAVEURS SARL is to always better satisfy its customers. It is therefore committed to giving complete satisfaction to its customers by providing products and services in accordance with the electronic catalog..


Pre-contractual offer

Article L. 111 – 1 of the Consumer Code :


SOURIRE DES SAVEURS SARL presents on its website the products for sale with the necessary characteristics that allow compliance with the aforementioned Article, which provides the possibility for the potential customer to know the essential characteristics of the products he wishes to purchase.

Catalog of products and services

Our site offers the sale of products and services from a catalog accessible on the internet.


The customer chooses the products and services he wishes to purchase from the site's electronic catalog. He composes his order by clicking on “add to basket” available in each product and validates his basket by following the instructions.


Selling price

The prices of the products and services invoiced are those appearing in the electronic catalog at the time of the order. A contribution to delivery costs, if requested, is clearly mentioned on the order summary as well as the total amount to be paid..


Shipping & Delivery

1 - Deadline


Your request is taken into account immediately after receipt of payment and leaves our warehouses within 24/48 hours, working days, in most cases. During the ordering process, the delivery time is specified before validation of the order depending on the carrier and product chosen. The sender reserves the right to use any other means of delivery while respecting the expected delivery times and costs. Delivery times may vary in the event of delivery difficulties, stock shortages, holiday periods or in the event of force majeure, which will then be reported to the customer by email..


2 - Reserves


In the event of a problem, the customer will make any reservations corresponding to the observations noted on the carrier's payment sheet, have the delivery person co-sign and keep a copy of the document.


In the event of transport damage, the customer must refuse the damaged product to the delivery person and indicate “Refusal for damage” on the payment sheet.

If the customer was unable to notice the transport damage upon delivery and in accordance with article L. 133-3 of the Commercial Code, receipt of the transported objects extinguishes any action against the carrier for damage or partial loss. if within three days, not including public holidays, following that of receipt, the customer has not notified the carrier, by bailiff's deed or by registered letter, of his reasoned protest. It will therefore be appropriate to notify the carrier within 3 days as well as SOURIRE DES SAVEURS SARL. After this period, no appeal will be possible.

In the event of delivery not conforming to the order in quality or quantity, the customer must inform SOURIRE DES SAVEURS SARL, indicating the order reference. (Article L. 121-19-4).


3 - Customs outside France

When the customer orders products on the Sourire des Saveurs website for delivery outside France, he may be subject to import obligations and taxes, which are collected when the package arrives at its destination in the country of delivery. Any additional customs clearance costs will be their responsibility; we have no control over these charges. Customs policies vary greatly from country to country, so the customer should contact the local customs department for further information. Furthermore, the customer will be considered the importer of record and must comply with all laws and regulations of the country in which he receives the products. The protection of our customers' privacy is important to us and we draw the attention of our international customers to the fact that cross-border deliveries are likely to be opened and inspected by customs authorities.

Right of withdrawal (articles L. 121-17 and L. 121-21-3 to L. 121-21-5 of the Consumer Code) :


1 - Withdrawal period - Goods concerned and excluded


In accordance with the aforementioned articles, the customer has a period of 14 days – “calendar days” – to change his mind about his purchase. This right of withdrawal also applies if the product is on sale or out of stock.

Furthermore, this right of withdrawal does not apply (Article L. 121-21-8 of the consumer code) :


-          on goods that deteriorate or perish quickly,


-          on goods that you have opened and cannot be returned for reasons of hygiene or health protection,


-          on goods inseparable from other articles,


-          for contracts for the supply of goods made to the consumer's specifications or clearly personalized. No right of withdrawal can therefore be applied for products sold on the site. SOURIRE DES SAVEURS SARL to the extent that they are personalized and cannot be resold to buyers other than the one who ordered them. (L. 120-21-2 of the Consumer Code).


2 - Calculation of the withdrawal period


The period begins from the day of receipt (at home or in relay) of the goods. If your order includes several goods delivered separately, the period will start from receipt of the last good delivered.

3 – Withdrawal decision (Article L. 121-21-2 of the consumer code)


To exercise his right of withdrawal, the customer will send, within the allotted time limits (Article L. 121-21 of the Consumer Code), to SOURIRE DES SAVEURS SARL, a registered letter with acknowledgment of receipt to the address appearing on the invoice, or an email via the “contact us” website, mentioning “Withdrawal” in the subject line (Article L. 121-17 of the consumer code). SOURIRE DES SAVEURS SARL will acknowledge receipt by email of the withdrawal being taken into account.

Download the PDF withdrawal form by clicking here

4 - Product return (Article L. 121-21-3 of the consumer code)


The goods will be returned by the customer no later than 14 days following sending of the withdrawal decision. The costs associated with returning the goods are the sole responsibility of the customer.


The customer is responsible for the depreciation of the value of the product(s) resulting from manipulations (other than those necessary to establish the nature, characteristics and proper functioning of this product(s)).

5 - Reimbursement by SOURIRE DES SAVEURS SARL (deadlines and means)


In the event of withdrawal, SOURIRE DES SAVEURS SARL will reimburse you, including delivery costs. The professional is not required to reimburse the additional costs if the consumer has expressly chosen a more expensive delivery method than the standard delivery method offered by the professional. Reimbursement will take place within 14 days following recovery of the goods. Returned products must be deemed “fit to be re-marketed” (article L. 121-21-4 of the Consumer Code).


After this period, the amounts owed by SOURIRE DES SAVEURS SARL will be automatically increased in accordance with article L. 121-17 of the Consumer Code.


SOURIRE DES SAVEURS SARL undertakes to reimburse its withdrawing customer by the same means of payment used during the purchase. However, with the agreement of his customer, he can use another method of payment without additional costs payable by the customer.

Guarantees and hidden defects:


1 – Guarantee of conformity:


In accordance with articles L. 111-1 and L. 211-4 to L. 211-14 of the Consumer Code, SOURIRE DES SAVEURS SARL respects the obligation to deliver goods in conformity with the contract and to respond to any lack of conformity existing during the delivery of the property.


As a distributor, a professional in the marketing chain whose activity has no impact on the safety characteristics of the product, the company SOURIRE DES SAVEURS SARL takes all useful measures to contribute to compliance with all the security obligations provided for in articles L. 211-1 to L. 212-1 of the Consumer Code.


In addition, as part of the guarantee of conformity, when a reimbursement must be made, SOURIRE DES SAVEURS SARL undertakes to respect article L.211-11 of the Consumer Code.

2 – Guarantee against hidden defects :


The guarantee against hidden defects applies, in accordance with articles 1641 to 1649 of the Civil Code.



Force majeure

SOURIRE DES SAVEURS SARL cannot be held responsible for the non-performance of one of its obligations arising from the sales contract since this non-performance is linked to the occurrence of a force majeure event provided for by French jurisprudence..




Payment for products and services may be made in various ways, subject to all necessary verifications. Until effective receipt of all sums due to it, SOURIRE DES SAVEURS SARL remains the owner of the products delivered and reserves the right to recover them by any means at its disposal in the event of default by the debtor.


By express agreement when ordering (and unless otherwise agreed or professional accounts), payment must be made at the time of ordering.


For professional customers, no further orders can be fulfilled until payment has been made. No cash discount will be given for early payment. Law 99-1442 of 12/31/1992: After the agreed payment deadline, SOURIRE DES SAVEURS SARL reserves (according to the agreement made with the customer) the right to issue either a L.C.R. or an automatic debit, which will be presented immediately to the customer's bank or postal account. The amount will be increased by late payment penalties equal to 3 times the legal interest rate and bank charges. If the mentioned deadline is exceeded, the customer will have to pay a fixed compensation fixed by decree of €40 at the time of payment.

Under articles L441-6 and L443-1 of the commercial code, payment cannot exceed legal deadlines.



Computers and Freedom

The customer has the right to access, modify and delete data concerning him (art. 34 of the “Informatique et Libertés” law). To exercise this right, contact SOURIRE DES SAVEURS SARL - ZA Montredon - 1 impasse d'Hélios - 31240 L'UNION - France or by email cave@souriredessaveurs.com. The only information collected in the form of cookies concerns the references of the products and services ordered and a randomly generated identifier number.


Declaration number Cnil : 1815267 v 0



The General Conditions of Sale are subject to the provisions of French law.


SOURIRE DES SAVEURS SARL will endeavor to find a commercial and concerted solution for any possible disputes that may arise during the processing of any order. The customer must contact SOURIRE DES SAVEURS SARL by email “contact us” to inform them of this dispute.


Failing this, any dispute is brought :

-          for professionals: before the Toulouse commercial court;


-          for individuals: before the competent court in accordance with articles L. 141-5 of the Consumer Code as well as 46 and 48 of the new Code of Civil Procedure.